Frequently Asked Questions

Booking directly with us ensures you get the best rates by avoiding third-party fees, along with access to exclusive specials, better cancellation policy, personalized services, and priority support.

Our cancellation policy may vary depending on the property and booking season. In general it entails free cancellation 30 days prior to arrival. Please review the specific terms at checkout or contact us for more details.

Yes, we offer a split payment plan - 50% at the time of checkout and another 50% 30 days prior to arrival.

Each property includes must-have amenities such as free WiFi, fully stocked kitchens, premium linens, parking and more. Some homes offer private pools, hot tubs, and oceanfront views. You can find a detailed list of amenities on each property’s listing.

We offer a selection of pet-friendly homes. Please check the property listing for specific pet policies or contact us to find the perfect pet-friendly rental.

We offer a selection of concierge services including private chef experiences, wine and charcuterie packages, car services, and more. Just let us know what you're looking for, and we'll take care of the rest.

At the moment our team does not offer event planning services, but we'll be happy to connect you with the trusted local vendors. Simply reach out, we'll be happy to assist you with that.

We offer comprehensive property management services including excelsior marketing, guest communication, maintenance, housekeeping, supply stocking and revenue management. Our goal is to maximize your income while maintaining the highest level of care and guest satisfaction for your home.

We use a thorough screening process to ensure all guests are responsible and respectful. This includes reviewing previous guest ratings, communication, and latest AI-based technologies tied to our payment processor.

We conduct regular property inspections before and after each guest stay to ensure that everything is in pristine condition. In addition, we perform seasonal deep cleans and maintenance checks.

We utilize expert hands-on revenue management using comprehensive dynamic pricing technology, coupled with local market analysis, to set competitive rental rates that optimize your revenue based on seasonality, demand, and local events, assuring that your home has the best selling price for every day of the year.

Homeowners receive payments on a monthly basis. You’ll get a detailed financial statement each month showing your earnings, expenses, and occupancy details.

Absolutely! As a homeowner, you have full control over your property’s availability. Simply block off the dates you'd like to use it, and we’ll make sure no bookings are made during that time.

We take care of all routine maintenance and repairs to ensure your property remains in excellent condition. In the case of major repairs, we will notify you and coordinate with trusted vendors to handle the issue promptly.

We market properties across multiple channels including our website, major vacation rental platforms like Airbnb, VRBO, Booking.com, Homes and Villas by Marriott, and social media. Additionally, we use professional photography, compelling descriptions, latest listing optimization techniques and targeted digital marketing to boost your property’s visibility and conversion.

We provide professional photography services to showcase your property in the best possible light. However, if you have high-quality images you'd like to use, we're happy to consider incorporating them additionally into the listing.