THIS LISTING USES HAPPY GUEST FOR ARRIVAL INSTRUCTIONS AND PRE-ARRIVAL GUEST VERIFICATION. ARRIVAL INSTRUCTIONS TO CHECK-IN ARE MADE AVAILABLE ONLY AFTER GUESTS COMPLETE THE PRE-ARRIVAL ONLINE CHECK-IN WHICH INCLUDES A RENTAL AGREEMENT, IDENTIFICATION VERIFICATION, AND SECURITY DEPOSIT. GUESTS WHO BOOK AND DO NOT COMPLETE THIS STEP WILL NOT RECEIVE ARRIVAL INSTRUCTIONS OR A REFUND. HAPPY GUEST IS A THIRD-PARTY WEB-BASED PLATFORM THAT IS EASY TO USE AND DOES NOT REQUIRE ANY APPS TO BE DOWNLOADED. IT IS VERY NICE, EASY, AND USER FRIENDLY.
RENTAL AGREEMENT
RESERVATION INFORMATION
CHECK-IN
The check-in time is after 4:00 p.m. on the first day of your reservation. Sometimes early check-in is available and is easy to purchase on your Happy Guest reservation page.
CHECK-OUT
The check-out time is before 10:00 a.m. on the last day of your reservation. Sometimes late check-out is available and is easy to purchase on your Happy Guest reservation page. Late fees will be charged for departures after 10:00 a.m. that did not purchase a late check-out.
EARLY CHECK-IN / LATE CHECK-OUT
Early check-ins and late check-outs are sometimes able to be accommodated with an easy purchase on your Happy Guest reservation page. If you have a need to check-in early or check-out late, you can also consider adjusting your reservation dates to be one day earlier or later so you have the place for as long as you need it.
RENTER REQUIREMENTS
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest's invitees.
PAYMENTS & CANCELLATION POLICY
Bookings made directly through Host & Home:
Outside 30 days of arrival, 50% deposit payment is due to reserve the property. Balance Payment is due 30 Days before Arrival and will be charged automatically to same credit card used, unless communicated otherwise. Within 30 Days of Arrival, Total Cost is due to reserve property. Payments inside of the 30-day window are non-refundable. Please note all reservations require an active credit card on file for security regardless, if paying with a company check or not. No cash deposits are accepted.
If Reservation is canceled inside of 60 days of arrival, Deposit Payment will be forfeited, and Guest is released from financial liability on remaining balance owed. Cancelations with less than 30 day notice will result in 100% loss of all payment less any security deposit or damage waiver.
Bookings made through 3rd parties (Airbnb, Vrbo, etc.)
Please check with the 3rd party you booked with as your reservation will follow the payment and cancellation terms of that channel.
NO REFUNDS
There should be no expectation of refund and there will be no refund or relocation because you are disappointed with the property you have chosen to rent or in the event that something associated with the property is not working to your satisfaction. There will be no refunds or compensation for: Acts of God, Mother Nature, acts of war or government agencies, road maintenance, gas shortages, power outages or water outages. Standard cancellation policies always apply. Purchasing travel insurance is highly recommended.
IDENTITY VERIFICATION
Guests are required to complete the Happy Guest check-in and provide a photographed copy of their government-issued photo ID, with the Guest’s face, address, date of birth and photo clearly visible and in focus. The reservation billing information must match the information on the government-issued ID of the Guest making the reservation. We reserve the right to refuse service to individuals who do not furnish this information. In the event that a Guest refuses to provide their valid, government-issued ID after making a reservation, the Guest’s reservation will not be granted information to enter the property and your cancellation of the reservation will be in accordance with the cancellation information on your reservation.
RIGHT TO REFUSE SERVICE
We may refuse service to any individual for any reason(s) that does not violate federal or state laws. Reasons for refusing service to, or removing, a Guest or any other individual include, but are not limited to: refusal or failure to pay for accommodations; being under the influence of alcohol, drugs, or any other intoxicating substance such that the individual is disturbing the peace; seeking to use the property for an unlawful purpose; seeking to bring into the property an unlawfully-possessed firearm or any item, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroying, damaging, or defacing the Property or threatening harm to the Property, other guests, or residents of the Property; causing or permitting persons to exceed the maximum allowable occupancy of the property; or refusing to abide by the reasonable standards or policies established by the Company, including, without limitation, the House Rules and any published rules and regulations.
3: RIGHTS OF ACCESS
RIGHT OF ENTRY
Guests acknowledge, understand, and agree that the Property Owner, Property Manager, Hosts, Maintenance, and other staff reserve the right to enter property at any time to investigate disturbances, check occupancy, check damages, make repairs, alterations, and improvements, as deemed necessary.
ACCESS
You acknowledge that your reservation does not confer exclusive possession or exclusive access. We retain the right to access and enter at any time as needed, however, we will attempt to notify you before entering the property as a courtesy to you except in the event of an emergency. If called upon, law enforcement will be granted immediate access.
KEYS / ACCESS CODES
Access codes and/or keys are issued to the registered Guest and work at the Check-in time.
LOCK OUT
A lockout of Guests from the property will result in a minimum of $25 service call during business hours. Guests agree that a lock out after business hours will result in a locksmith being called and Guests being charged accordingly.
WIFI
While we make best efforts to provide interruption-free, high-quality Internet access, we assume no liability in the event that Internet access becomes unavailable.
PARKING AT OWN RISK
Vehicles must be parked as described in the instructions provided. Vehicles are parked at the risk of the owner. We do not assume liability or responsibility for the vehicle, the occupants, or any contents while the vehicle is being operated or while it is parked on the property. If the vehicle is left at the property past check-out time, the vehicle is at risk of being towed.
NO SAFETY PERSONNEL - YOU ARE AT YOUR OWN RISK
Guest use of any amenities is at their own risk. No exceptions. The Guest understands that sometimes amenities or services can be closed or out of service, or otherwise cannot be used for any reason, and that no refunds will be made.
NEARBY NOISE
Guests acknowledge, understand, and agree that nearby construction can occur. No refunds will be offered for inconveniences due to but not limited to; construction, noise, town or road repair, and utility maintenance.
STRICT NOISE ORDINANCE
The Town of Hilton Head has a We have a strict noise ordinance that must be followed. No loud noises, music, load vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note if theseif the these are followed you can be fined and asked to vacate the property.
4: DAMAGES & MAINTENANCE
DAMAGES WAIVER / SECURITY DEPOSIT
Guests must purchase a refundable security deposit or a non-refundable damage waiver is required. Guests will leave the property in a clean, undamaged condition. Properties have been cleaned and inspected prior to Guest’s arrival, with photographic documentation. Guests agree that by accepting the booking and entering the Premises that they are accepting this Rental Agreement Contract. Guests have authorized Happy Guest to charge Guests' credit card for any repairs, damages, replacement, or any additional cleaning required. As a condition to the rental of all vacation properties, reserves the right to charge the guest's credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, is hereby granted the right to charge the guest's credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
DAMAGES AND THEFT
Guests are responsible for any harm or theft occurring at the property or Property during their stay, whether caused by themselves, their visitors, or other individuals present. This encompasses damage to rooms, fixtures, furnishings, and amenities like towels, electronics, and kitchenware. The Company retains the right to keep the Guest’s payment details and charge the full amount necessary, at its discretion, to cover expenses incurred due to damage or theft. These charges may involve repair or replacement costs, smoking fines, and cleaning fees, among others. Efforts will be made to minimize repair expenses. Should the property or Property become unrentable due to the Guest's actions, the Company reserves the right to charge the Guest the nightly rate advertised on the Booking Channel until it's returned to rentable condition, along with any damages caused.
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