RENTAL AGREEMENT
RESERVATION INFORMATION
CHECK-IN
Check-in time is after 4:00 p.m. on the first day of the reservation. Early check-in may be available for purchase on the Happy Guest reservation page.
CHECK-OUT
Check-out time is before 10:00 a.m. on the last day of the reservation. Late check-outs will incur fees unless purchased in advance.
EARLY CHECK-IN / LATE CHECK-OUT
Early check-ins and late check-outs are sometimes available for purchase through the Happy Guest reservation page. Adjusting reservation dates to cover earlier or later stays is also recommended.
RENTER REQUIREMENTS
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit cardholder. This person is considered the guest. All other persons involved with the rental are considered to be the guest's invitees. All discussions regarding the reservation, cancellation, and damage policies will only be discussed with the guest.
PAYMENTS & CANCELLATION POLICY
Direct Bookings Through Host & Home:
Outside 30 days of arrival: 50% deposit required. Balance due 30 days before arrival. Payments are non-refundable within 30 days of arrival.
Cancellations:
Inside 60 days of arrival: Deposit forfeited; no remaining balance due.
Less than 30 days: 100% payment forfeited, excluding any refundable security deposits.
Third-Party Bookings:
Guests must review payment and cancellation policies through the booking platform used (e.g., Airbnb, Vrbo).
NO REFUNDS POLICY
No refunds will be provided for issues outside the Company’s control, including but not limited to:
Acts of God or nature
Government restrictions
Local disturbances such as noise, construction, or maintenance work
Property feature malfunctions
Travel insurance is highly recommended.
IDENTITY VERIFICATION
Guests must complete Happy Guest check-in, including uploading a valid government-issued photo ID. Failure to provide this information will result in the reservation’s cancellation in accordance with the stated cancellation policy.
WAIVER OF LIABILITY FOR THIRD-PARTY SERVICES
Host & Home is not responsible for the performance, availability, or quality of services provided by third-party vendors, including but not limited to cleaning services, maintenance personnel, concierge services, or recreational activity providers. Guests use these services at their own risk and must address any disputes directly with the service provider.
PROPERTY CONDITION & AVAILABILITY DISCLAIMER
While every effort is made to ensure the property is in excellent condition upon arrival, unforeseen maintenance issues may arise. Host & Home will make reasonable efforts to address maintenance concerns during the guest’s stay; however, no refunds or compensation will be issued for minor inconveniences, aesthetic concerns, or amenity malfunctions (e.g., pool/hot tub closures, appliance repairs, Wi-Fi disruptions). In cases where a significant issue prevents the guest from staying in the property (e.g., severe plumbing or HVAC failure), Host & Home may offer alternative accommodations, subject to availability, or a partial refund at its sole discretion.
CHANGES TO RESERVATIONS BY GUESTS
Requests to modify reservation dates, occupancy, or property selection are subject to approval by Host & Home and may incur additional fees. Reservation modifications requested within 30 days of arrival are subject to the standard cancellation policy unless otherwise approved by Host & Home in writing.
RIGHT TO REFUSE SERVICE
Host & Home may refuse service to individuals for reasons including but not limited to:
Non-payment or fraudulent behavior
Violation of property policies or ordinances
Endangering property, staff, or other guests
RIGHTS OF ACCESS
Right of Entry: The Property Owner, Property Manager, and authorized personnel retain the right to enter the property as needed for emergencies, maintenance, or inspections. Guests will be notified when possible.
Access Codes/Keys: Guests will receive access instructions upon completing check-in requirements.
DAMAGES & MAINTENANCE
Damage Waiver/Security Deposit:
Guests must purchase a refundable security deposit or non-refundable damage waiver. Any damage, theft, or excessive cleaning fees will be charged to the Guest’s account.
Uncovered Damages and Theft:
Guests are liable for damages to the property or contents caused by themselves, their invitees, or others present during their stay. Unresolved damages will result in charges that include, but are not limited to: repair/replacement costs, additional cleaning, and loss of rental revenue due to unrentability.
NO SUBLETTING OR UNAUTHORIZED BOOKINGS
The guest may not sublet, assign, or grant access to any third party without prior written consent from Host & Home. Any violation of this policy will result in immediate termination of the stay without a refund, and the guest will be liable for any damages caused by unauthorized occupants.
LIMITATION OF LIABILITY
Host & Home, the Property Owner, and affiliated personnel are not responsible for:
Accidents, injuries, or illnesses that occur during the Guest’s stay.
Theft, loss, or damage to personal belongings.
Acts of negligence by Guests or their invitees.
Guests accept full responsibility for any damages or legal disputes arising from their stay and agree to indemnify Host & Home against any claims.
DISPUTES & GOVERNING LAW
Any disputes arising from this agreement shall be governed by the laws of the state in which the property is located. Any legal claims or proceedings must be filed in the appropriate court within that jurisdiction. Guests agree that any disputes will first be addressed through direct communication and, if necessary, mediation before legal action is pursued.
ACKNOWLEDGEMENT
By completing this booking and check-in process, the Guest agrees to all terms outlined in this Rental Agreement and accepts liability for damages, negligence, or violations of these terms.
Note: If the property associated with this reservation is no longer under the management of Host & Home, the reservation may be canceled, and a full refund will be provided. Host & Home will attempt to assist with alternative accommodations but is not liable for relocation costs or additional compensation.
Host and Home LLC
2 Greenwood Dr. Suite A
Hilton Head Island SC 29928
843-929-1538
[email protected]